Frequently Asked Questions

We always recommend using the vehicle selector on the product page before you add anything to your basket. Our product pages include specific fitment notes, wheelbase details, and clear exclusions for variants the product does not suit, so it's worth taking a few moments to check everything matches your vehicle's make, model, year, and configuration before you order.

If you're in any doubt at all, please get in touch before placing your order. It's always easier to confirm fitment upfront than to deal with a return afterwards.

Contact us before you order and share your vehicle details. When a fitment question comes in, we'll ask you to confirm the model and wheelbase, and we may ask for a clear side-on image of the vehicle so we can verify everything properly. It only takes a moment and it means you can order with confidence.

It helps to have your make, model, year, wheelbase, and any body or trim details to hand before ordering. If a fitment question arises at any point, we'll ask for a clear side-on picture of the vehicle to confirm the model and wheelbase, so having that ready is useful.

Many of our products are vehicle-specific rather than universal. Product pages show exact fitment notes, including compatible wheelbases and clear exclusions for other variants or vans fitted with side skirts. Always check the fitment information on the listing before ordering, and contact us if you need any clarification.

We have a returns process that covers situations such as ordering the wrong item, receiving the wrong item, or a product that doesn't fit. That said, return eligibility depends on the condition of the item and the terms that apply to the specific product, so please review those carefully and get in touch with our team if you're unsure.

We promote next day delivery across the site, and many of our products are in stock and ready to ship within one working day. Dispatch and delivery times can vary by product, so we always recommend checking the individual product page before ordering. If timing is critical for you, drop us a message and we'll confirm what's available.

Not every product carries the same timeline, so we'd recommend checking the listing for the specific item you're interested in rather than assuming. The clearest and most accurate delivery information will always be on the product page itself. If the information isn't clear or you need something urgently, please contact us before ordering.

Yes, collection is possible. Our address is published on the site, and we're based in Retford. The best approach is to place your order first and wait for confirmation before making the trip, so we can make sure everything is ready for you when you arrive. Please don't travel to collect without contacting us first.

We're primarily an online retailer, but we do have a physical address in Retford. We'd ask that you order first and get in touch before visiting, so we can confirm availability and arrange things properly. Please don't assume products are available for immediate walk-in purchase without checking with us beforehand.

Try completing the order again after checking that your delivery details are filled in correctly. If the issue continues, please contact us directly and we'll help get it sorted. Our contact details are on the website and we're happy to assist.

Please report any transit damage within 48 hours of delivery and keep all original packaging for inspection. If any part of your order is missing, let us know in writing as soon as possible. Acting quickly makes it much easier for us to resolve the issue on your behalf, so please don't delay in getting in touch.

Unfortunately, no. Once a product has been fitted or altered in any way, we're unable to accept it back as a return. This is why we always encourage customers to confirm fitment before ordering, and to check everything over carefully before installation begins.

Unless we've agreed otherwise in writing, return postage and insurance costs are the responsibility of the customer. If there's any question about who covers what in your situation, please contact us before sending anything back and we'll clarify things for you.

Yes. Mail order items returned or cancelled within 14 days may be refunded minus an inspection and restocking fee, with a minimum charge of 20%. After the initial 7-day period, accepted returns may still carry a minimum 20% restocking charge along with a deduction for the original carriage cost. Please review the full terms on the website and get in touch if you have any questions.

Yes, painted goods are classed as special ordered items and are handled differently to standard stock. It's also worth noting that slight colour variation can occur because paint is mixed to a standard colour reference rather than matched to a specific vehicle. Please bear this in mind before ordering any painted or colour-matched accessories.

We'd strongly recommend waiting until your order has arrived and you've confirmed fitment before committing to any installation booking. Customers are responsible for removing and returning any faulty parts to our distribution centre, so making sure everything is correct before the fitter visits will save you time and avoids unnecessary complications.

The easiest route for fitment questions or post-order support is our support request form, which is designed to collect all the information we need to help you quickly. You can also reach us through the contact page or via the direct contact options on the website. Whichever route you use, we'll do our best to get back to you promptly.

Photos allow us to confirm the exact vehicle, wheelbase, supplied part, and the nature of the issue as quickly as possible. When you submit a support request, we'll typically ask for a clear side-on image of the vehicle, the box label, the part offered up to the vehicle, and close-up images of the problem area. This means we can assess things accurately and move towards a resolution much faster.

It helps to have your six-digit order ID, delivery postcode, a clear description of the issue, and supporting photos ready before you get in touch. The more detail you can share upfront, the faster we can help. Our support form is designed to walk you through exactly what we need.